Salesforce Commerce Cloud
Looking for the best ecommerce platform to support your business goals? Salesforce Commerce Cloud offers a cloud‑native digital commerce solution designed to help businesses launch, scale, and optimise online shopping experiences across channels with unified data and AI‑driven tools.
Talk to us about whether Salesforce Commerce Cloud is the right fit for your business.
About
Salesforce Commerce Cloud
Salesforce Commerce Cloud (recently rebranded as Agentforce Commerce) is a cloud‑based digital commerce platform that helps businesses build, launch, and manage online storefronts and commerce operations for both B2C and B2B models. It combines storefront capabilities, order management, and integrated data to support the end‑to‑end online sales lifecycle.
Commerce Cloud enables teams to create and manage engaging commerce experiences—across web, mobile, in‑store, and social channels—and provides tools for rapid content updates, connected data across departments, and scalable infrastructure designed for high availability.
While Salesforce does not publicly limit the platform to specific business sizes, the platform documentation explicitly supports both business‑to‑consumer and business‑to‑business ecommerce use cases, with tailored capabilities for complex pricing, custom catalogues, and self‑service buyer experiences in B2B scenarios.
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Why businesses choose Salesforce Commerce Cloud for B2B
Salesforce Commerce Cloud is selected by businesses that require a scalable, unified ecommerce platform capable of powering complex, personalised customer journeys across digital and physical channels. It supports:
Unified data and customer view — Commerce Cloud connects customer interactions and commerce data across sales, service, and marketing teams for a single source of truth.
AI‑driven personalisation and automation — Salesforce’s AI tools help tailor product recommendations and guided shopping experiences.
Integrated order management — Built‑in order management provides real‑time visibility into inventory, fulfillment, and returns.
Omnichannel commerce support — The platform supports commerce across online, mobile, social, and in‑store with consistent experiences.
Rapid time to value — Pre‑built templates and drag‑and‑drop tools help teams launch and update commerce features without heavy developer reliance.
These features allow businesses to deliver consistent shopping experiences, reduce operational complexity, and drive growth through enhanced customer engagement and streamlined operations
Notable clients and use cases: While Salesforce doesn’t publish an exhaustive list of Commerce Cloud customers, independent data and industry tracking show that leading global brands—including Versace, Bvlgari, Samsonite, Jimmy Choo, and Toys“R”Us—operate ecommerce storefronts on Salesforce Commerce Cloud, demonstrating the platform’s capability to support complex, high‑traffic retail experiences.
How Rixxo can help
Rixxo doesn’t resell platforms; we help you choose the best one based on your operational needs. If Salesforce Commerce Cloud is the right fit, we’ll say so. If not, we’ll help you find one that is.
Popular integrations with Salesforce Commerce Cloud
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Resources to move you forward
Get a framework you can apply now to help choose the best eCommerce platform for your B2B business.
Watch our pre-recorded webinar: How to choose the best B2B eCommerce platform. Featuring Chris Gee & Hugh Pembroke.
Download a free RFP template to help you find the platform that meets your company's needs, budget, and long-term objectives.
How Rixxo can help
Rixxo doesn’t resell platforms; we help you choose the best one based on your operational needs. If Salesforce Commerce Cloud is the right fit, we’ll say so. If not, we’ll help you find one that is.
Available integration objects
FAQs
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