Agent Force
AgentForce is Salesforce’s AI-powered commerce and service platform designed to help B2B organisations automate processes, personalise customer experiences, and unify sales, service, and operations. It brings together CRM data, workflow automation, and AI-driven assistance to streamline complex commercial journeys.
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About
Agent Force
AgentForce provides a connected, AI-enabled platform that supports B2B, B2B2C, and service-led business models. It is built on Salesforce’s core platform, leveraging Einstein AI, workflow automation, and integrated CRM data to support both transactional and relationship-driven commerce.
The platform is built for:
- Manufacturers
- Distributors
- Wholesalers
- Field service organisations
- Companies with complex sales processes
- Businesses already using Salesforce CRM
Deployment Model:
- Cloud only (delivered as part of the Salesforce platform)
Architecture & Positioning:
- Built natively on Salesforce
- Designed for AI-assisted selling and service
- Deeply integrated with Salesforce CRM, Service Cloud, and Data Cloud
- Supports headless and composable experiences through robust APIs
- Offers low-code and pro-code development options via Salesforce Platform
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Why businesses choose Agent Force for B2B
AgentForce is designed around real B2B behaviour—long buying cycles, account-based selling, multi-step approval processes, and service-driven revenue models. It extends Salesforce’s CRM foundation to deliver connected digital experiences that unify sales, service, and operations.
Verifiable B2B Features:
- AI-assisted quoting, customer service, and sales workflows
- Corporate account structures with multi-user access and permissions
- CPQ (configure-price-quote) capabilities
- Intelligent case management and service workflows
- Guided selling and personalised product recommendations
- Automated approval flows and contract lifecycle support
- Multi-language and multi-currency support
- API-first capabilities for integrations and headless experiences
- Embedded Einstein AI for forecasting, insights, and automation
- Native integration with Salesforce Data Cloud for unified customer profiles
Notable Salesforce ecosystem clients using AgentForce or adjacent Einstein/AI functionality (publicly referenced):
- Schneider Electric
- ABB
- Hitachi
How Rixxo can help
Rixxo doesn’t resell platforms; we help you choose the best one based on your operational needs. If Agent Force is the right fit, we’ll say so. If not, we’ll help you find one that is.
Popular integrations with Agent Force
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Resources to move you forward
Get a framework you can apply now to help choose the best eCommerce platform for your B2B business.
Watch our pre-recorded webinar: How to choose the best B2B eCommerce platform. Featuring Chris Gee & Hugh Pembroke.
Download a free RFP template to help you find the platform that meets your company's needs, budget, and long-term objectives.
How Rixxo can help
Rixxo doesn’t resell platforms; we help you choose the best one based on your operational needs. If Agent Force is the right fit, we’ll say so. If not, we’ll help you find one that is.
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FAQs
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