Agent Force
AgentForce is Salesforce’s AI-powered commerce and service platform designed to help B2B organisations automate processes, personalise customer experiences, and unify sales, service, and operations. It brings together CRM data, workflow automation, and AI-driven assistance to streamline complex commercial journeys.
Not sure if AgentForce is right for your business?
About
Agent Force
AgentForce provides a connected, AI-enabled platform that supports B2B, B2B2C, and service-led business models. It is built on Salesforce’s core platform, leveraging Einstein AI, workflow automation, and integrated CRM data to support both transactional and relationship-driven commerce.
The platform is built for:
- Manufacturers
- Distributors
- Wholesalers
- Field service organisations
- Companies with complex sales processes
- Businesses already using Salesforce CRM
Deployment Model:
- Cloud only (delivered as part of the Salesforce platform)
Architecture & Positioning:
- Built natively on Salesforce
- Designed for AI-assisted selling and service
- Deeply integrated with Salesforce CRM, Service Cloud, and Data Cloud
- Supports headless and composable experiences through robust APIs
- Offers low-code and pro-code development options via Salesforce Platform
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Take the first step toward smarter, more connected digital commerce
Why businesses choose Agent Force for B2B
AgentForce is designed around real B2B behaviour—long buying cycles, account-based selling, multi-step approval processes, and service-driven revenue models. It extends Salesforce’s CRM foundation to deliver connected digital experiences that unify sales, service, and operations.
Verifiable B2B Features:
- AI-assisted quoting, customer service, and sales workflows
- Corporate account structures with multi-user access and permissions
- CPQ (configure-price-quote) capabilities
- Intelligent case management and service workflows
- Guided selling and personalised product recommendations
- Automated approval flows and contract lifecycle support
- Multi-language and multi-currency support
- API-first capabilities for integrations and headless experiences
- Embedded Einstein AI for forecasting, insights, and automation
- Native integration with Salesforce Data Cloud for unified customer profiles
Notable Salesforce ecosystem clients using AgentForce or adjacent Einstein/AI functionality (publicly referenced):
- Schneider Electric
- ABB
- Hitachi
How Rixxo can help
Rixxo doesn’t resell platforms; we help you choose the best one based on your operational needs. If Agent Force is the right fit, we’ll say so. If not, we’ll help you find one that is.
Already using Agent Force?
We can help you integrate it.
Resources to move you forward
Get a framework you can apply now to help choose the best eCommerce platform for your B2B business.
Watch our pre-recorded webinar: How to choose the best B2B eCommerce platform. Featuring Chris Gee & Hugh Pembroke.
Download a free RFP template to help you find the platform that meets your company's needs, budget, and long-term objectives.
How Rixxo can help
Rixxo doesn’t resell platforms; we help you choose the best one based on your operational needs. If Agent Force is the right fit, we’ll say so. If not, we’ll help you find one that is.
FAQs
There is no single "best" B2B eCommerce platform, only the one that best fits your business needs, people, and processes. Traditional platform selection focuses on features rather than solving real business challenges. We take a needs-driven approach, ensuring that platform selection is based on how well it aligns with your workflows, goals, and growth strategy, not just on a checklist of features.
Our Platform Selection Service helps businesses like yours evaluate options using a data-driven, structured framework.
Choosing the best B2B eCommerce platform isn’t just about features; it’s about how well the platform aligns with your business needs, processes, and people. Many businesses fall into the trap of selecting a platform based on a feature checklist without considering how it integrates into their workflows or solves their specific challenges.
Our Platform Selection Service helps businesses evaluate their requirements, assess platform capabilities, and make informed decisions supporting long-term growth and efficiency.
Create your Terms & Privacy Policy in minutes
Running a B2B business comes with legal responsibilities. Our free tools help you quickly generate tailored Terms & Conditions and Privacy Policies
These tools are a smart starting point to help you stay professional and protected.
Save time with ready-to-go templates
Built for B2B eCommerce businesses
Easy to customise to your brand
Designed to support trust and compliance
B2B Terms and Conditions generator
The distance selling act is retail centred and without proper terms, your b2b eCommerce business may be unprotected. Generate terms of service suitable for a trade retailer selling online.
Privacy Policy generator
Privacy policies are a legal requirement in many countries. This template can help to form yours and steer your GDPR compliance.
Returns Policy generator
Generate an easy to implement refund and returns policy that improves client relations.
Let’s choose the best platform for your B2B business
Ready to connect the dots in your digital ecosystem? Whether it’s simplifying your workflows, saving time, or setting up the perfect integration, we’re here to help.