Process: turning complexity into clarity
B2B eCommerce is complex. Growth, change, and technical debt all create friction. A clear, transparent process cuts through that.
From discovery to decision, we map the steps, focus on what matters, and keep momentum. That’s how we help you move forward without getting lost in options, opinions, or delays.
Mapping and improving processes before we build
Before recommending a platform, we take a close look at how your business operates. That means sitting with teams, mapping out key processes, identifying bottlenecks, and understanding what’s already working.
We ask the questions that usually get missed. We identify delays in the process, pinpoint where people manually bridge gaps, and determine the steps that fail under pressure. These answers shape the platform brief and prevent digital versions of already broken workflows.
Workshops that move decisions forward
Every workshop ends with outputs that move the project forward and every session is scoped to a clear goal.
We bring the right people into the room, challenge assumptions and document what matters. From process maps to functional requirements, every output moves the decision forward.
This is about creating clarity for decision-makers and delivery partners.
Strategy before technology
Process comes first. We define it, then choose the platform that supports it best.
That means understanding your sales cycles, order flows, customer experience, internal handovers, and data landscape before any product is named. We dig into how decisions are made, where information moves, and how teams interact across functions.
Once that foundation is clear, we can evaluate platforms on how well they support your ways of working, both now and as you grow. This approach avoids wasted spend, reduces risk, and makes it easier for people to adopt the chosen system.
We plan for today’s needs, always with tomorrow in mind. A platform should create room for change and growth.
Making it easier to say yes
A transparent process reduces risk. It creates alignment across teams. It gives decision-makers confidence that the chosen platform fits the business, technically, operationally and commercially.
That makes it easier to get internal buy-in, secure a budget, and move ahead with confidence.
We support any team on a B2B eCommerce transformation journey
We work with manufacturers, wholesalers, distributors, and the partners who support them.
Platform selection
We’ll help you choose the best B2B eCommerce platform that meets your real business needs.
Platform selection
We’ll help you choose the best B2B eCommerce platform that meets your real business needs.
Resources to move you forward
Get a framework you can apply now to help choose the best eCommerce platform for your B2B business.
Watch our pre-recorded webinar: How to choose the best B2B eCommerce platform. Featuring Chris Gee & Hugh Pembroke.
Download a free RFP template to help you find the platform that meets your company's needs, budget, and long-term objectives.
Let’s talk platforms
We’ll help you choose the right foundation, one that supports your goals, your team, and your growth.