Your privacy matters to us.

Rixxo Limited is a company registered in England and Wales (Company No. 08338208), with a registered office at 20 Berkeley Square, Bristol, BS8 1HP. Our VAT registration number is GB176424006.

If you have any questions about this policy or how we handle your data, you can contact us at
support@rixxo.com.

The data we collect depends on how you interact with us. We may collect:

• Your name, job title, business name
• Contact details such as email address, phone number, and address
• Information about your enquiries, services requested, or purchases
• Technical information such as IP address, browser type, and device identifiers
• Usage data including pages visited, time spent on site, and navigation paths
• Cookies and tracking data (see "Cookies" section)
• Optional demographic information such as date of birth
• Payment details (where applicable for transactions)
• Location data from your IP address or from device-based services (e.g. GPS)

We may also collect additional information through forms, surveys, or questionnaires, when voluntarily provided.

It is your responsibility to ensure that any personal data you provide to us is accurate and kept up to date.

We (or our authorised third parties) may collect your data:

• When you fill out a form on our website
• When you contact us via email, phone, or live chat
• When you sign up for newsletters, resources, or events
• When you browse our website or interact with our digital content
• When you participate in interactivity (e.g. polls, feedback, competitions, or surveys)
• When you request marketing communications or downloads
• When we receive referrals or introductions from authorised third parties who confirm they are permitted to share your data

We may combine information you provide to us in one way with information from other interactions with us, or with data from public sources or trusted partners.

We use your personal data only when the law allows us to. Our primary legal bases are:

• Consent – for marketing emails, downloadable resources, or events
• Contract – to fulfil a contract or respond to enquiries about our services
• Legal obligation – where we are required by law (e.g. accounting, taxation)
• Legitimate interests – for improving our services, marketing to professionals, managing relationships, reviewing compliance, or ensuring network security

If you do not provide personal information when requested, we may be unable to respond to your enquiry, deliver a service, or comply with our legal obligations.

We use your data to:

• Respond to enquiries and provide requested services
• Deliver marketing communications (with your consent)
• Analyse usage and improve our website and services
• Administer business relationships and contracts
• Comply with legal obligations
• Conduct aggregate reporting, analytics, or trend insights (non-identifiable data only)
• Ensure compliance with our terms and conditions

We may share your personal data with:

• Employees, contractors, and service providers who support our operations
• Third-party tools and platforms (e.g. CRM, email systems, analytics) under data processing agreements
• Regulators, legal authorities, or as required by law
• A buyer or successor in the event of a business acquisition, restructuring, or sale

We also reserve the right to share anonymised or aggregated data for research, reporting, or commercial analysis.

All third parties are required to process your data lawfully and securely.

Some of our service providers are based outside the UK or EEA. Where we transfer your data internationally, we ensure appropriate safeguards are in place, such as:

• Transfers to countries with an adequacy decision
• Use of Standard Contractual Clauses (SCCs)
• Additional contractual and organisational protections

Please contact us if you would like more information on international data transfers.

We retain your personal data only for as long as necessary. This may include:

• While we have an ongoing relationship with you
• To comply with legal or tax obligations
• To resolve disputes or enforce agreements
• For marketing suppression purposes if you opt out

We may need to retain some information to ensure we can handle any complaints or queries about our services. If you request not to be contacted, we will keep a record of your preference to ensure compliance.

Retention periods vary depending on the purpose and legal basis for collection.

We use cookies to personalise your experience, analyse traffic, and improve our site.

• Essential cookies – required for core functionality
• Analytics cookies – help us understand site usage (e.g. Google Analytics)
• Marketing cookies – track engagement and help tailor ads or campaigns

Cookies allow our systems to recognise your browser and capture and remember certain information. A cookie does not give us access to your computer or personal data beyond what you choose to share.

You can manage or withdraw consent to cookies via our cookie banner or browser settings. For more detail, see our Cookie Policy.

Under UK GDPR, you have the following rights regarding your personal data:

• Access – request a copy of your personal information
• Rectification – correct inaccurate or incomplete data
• Erasure – request deletion of your data (where lawful)
• Restriction – limit how we use your data
• Portability – request your data in a reusable format
• Objection – to processing for direct marketing or on legitimate interests
• Withdraw consent – at any time, if processing is based on consent

To exercise your rights, email support@rixxo.com. We may require ID verification.

If you’re unhappy with how we’ve handled your data, you may contact the Information Commissioner’s Office (ICO) at ico.org.uk.

Sometimes we process personal data on behalf of our clients. In these cases, we act as a Data Processor, and the client is the Data Controller. We only process such data under written instruction and in compliance with applicable laws.

Questions or Concerns? If you have questions about this privacy policy or how we use your data, please contact us at:

support@rixxo.com