Free B2B returns
policy generator
An easy to use returns and cancellation policy for your business
A clear returns policy is essential for building trust and managing expectations in B2B eCommerce - but creating one from scratch can be daunting, especially when you’re launching a new store or updating your processes. It’s important to strike the right balance between protecting your business and keeping your customers informed.
Our free B2B returns policy generator gives you a strong starting point with a clear, customisable template you can tailor to your business. It’s designed to save you time, reduce uncertainty, and help you create a professional policy with confidence.
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Privacy policies are a legal requirement in many countries. This template can help to form yours and steer your GDPR compliance.
Protect against consumer centric eCommerce law with our B2B terms and conditions generator.
FAQs
A return and refunds policy is an agreement between your customers and your business regarding returns and refunds.
A clear and concise returns and refunds policy should include information such as:
- How many days they have to return a product
- How you process refunds, whether through credit card, debit card, or replacement
- Who pays shipping charges for returns
- How many business days it takes to receive a refund
No matter how slick your shopping experience is, as your business grows you will need to deal with returns and refund requests
How you decide to deal with them is important to the overall customer experience. A well designed returns policy will positively impact customer retention.